If you have general questions about NYSLRS or your benefits, we have a web page that can help you find the answers.
That’s because the NYSLRS Contact Us page does double duty. It not only lists contact information, it also helps you find answers for many of the common questions we get from members, retirees and beneficiaries. It covers subjects like address changes, loans, pension estimates, direct deposit and cost-of-living adjustments (COLA).
To get started, go to the Contact Us page and select the Member, Retiree or Beneficiary button to find the questions and answers you need. Each section has categories specific to that member group.
Member Annual Statement
Mortgage Letter/Account Verification Letter
Withdrawing from NYSLRS
Cost-of-Living Adjustment (COLA)
Pension Verification Letters
Pension Verification Letters
Reporting a Death
Who is a Beneficiary?
Getting Account-Specific Answers
The information on the Contact Us page is general. If you’re looking for information specific to your situation, like your loan balance or a breakdown of your pension payment, sign in to Retirement Online. If you don’t already have a Retirement Online account, sign up today.
Need information about your personal NYSLRS account? You can find answers quickly and easily with Retirement Online.
Many of you know that Retirement Online is the convenient way to do business with NYSLRS. It’s also the fastest way to access account-specific information. Just sign in to your account for the most up-to-date information we have on file for you.
You can find your NYSLRS ID and contact information. Moved recently and not sure we have your current address? Retirement Online allows you to quickly check and update your mailing address, email address and phone number.
Member Information in Retirement Online
If you’re an active member (not yet receiving a NYSLRS pension) you can also find:
Details about your federal tax withholding, including your withholding status, number of exemptions and the amount of any additional withholding; and
Your beneficiary designations.
Sign Up Today
Hours of availability have recently been expanded. Retirement Online is generally available on Monday, Wednesday, Thursday, and Friday, from 7:00 am to 9:30 pm, and on Tuesday from 7:00 am to 6:00 pm. On Saturday and Sunday, it is available from 6:00 am to 11:00 pm. (Closed for maintenance on the 1st and 3rd Sunday of each month.)
For certain business transactions, such as getting a mortgage, you may need to verify your NYSLRS account information. Fortunately, Retirement Online allows members and retirees to access and print out account information in a few quick steps.
Members Can Now Generate Mortgage Letters Online
Members still on the public payroll can generate a mortgage verification letter using Retirement Online. In your account homepage, in the ‘I want to…’ section, click the Generate Mortgage Verification Letter link.
The printable letter will show your account summary, including the current balance of your contributions, and if you have a loan, the date of your last loan and current loan balance.
You can also email an account verification letter request using our secure contact form. Tell us what information you need and be sure to include your personal identification and contact information when you submit your email. In most cases, we’ll mail you a letter within five to seven business days.
How Retirees Can Get a Pension Verification Letter
As a retiree, you may need a letter verifying your pension income — maybe for housing or as part of an application for the Home Energy Assistance Program (HEAP). There are four ways to get a pension verification letter.
Retirement Online is fastest and most convenient way to get a pension verification letter. First, sign in. Then, on your account homepage, in the ‘I want to…’ section, click the Generate Income Verification Letter link.
A pop-up box with a confirmation message will appear. Once you click OK, your pension income verification letter will open in a new browser tab, ready for you to print or save.
You can email us your request using our secure contact form. Tell us what information you need, and be sure to include your daytime phone number, in case our customer service representatives have a question. In most cases, we’ll mail your letter in five to seven business days.
You can call us with your request at 1-866-805-0990 (518-474-7736 in the Albany, New York area). Our Call Center is open Monday through Friday, 7:30 am – 5:00 pm. As with email, we usually mail letters in five to seven business days.
You can also fax your request to 518-473-5590. Include your retirement or registration number, current address, signature and phone number in case we have questions. Tell us whether you want the letter mailed or faxed to you (provide a fax number).
Sending a Retiree Pension Verification Letter to a Third Party
At your request, we can send a letter verifying your pension income directly to a lending institution, housing authority, nursing home or other third party. However, because this information is confidential, we need your signed written permission.
If you decide you want us to send a letter to a third party, they must fax us a request and include a signed release from you giving us permission to release your information.
Most members can get a NYSLRS loan using Retirement Online. Loan eligibility requirements are based on your tier, but generally, you’ll need to be on the payroll of a participating employer, have at least a year of service and have a certain amount of contributions in your account. Retirement Online will provide the eligibility information you need as you step through the application process.
Retirement Online is the fastest way to get a NYSLRS loan. It’s also an easy way to find out your current loan balance, the amount you are eligible to borrow and more. To get started, Sign In to your account or Register if you don’t already have an account. (If you have any trouble signing in or registering, check the Tools & Tips section of the Retirement Online page for help.)
The Application Process
Once you’ve signed in, scroll down to “My Account Summary.” Under “I want to…” click the green “Apply for a Loan” button and follow the prompts.
As you work your way through the online application, you’ll see how much you can borrow, the minimum repayment amount, the expected payoff date and how much you can borrow without tax implications.
NYSLRS loans are exempt from New York State and local income taxes. However, the Internal Revenue Service may consider all or part of a NYSLRS loan taxable in some cases – for instance, if you borrow above certain limits. The Retirement Online loan application will show you the maximum amount you can borrow without tax implications.
If you already have a loan and you want to take another loan, you can take multiple loans or refinance an existing loan. Taking a new loan (the multiple loan option), minimizes your potential tax consequences. Your minimum payment will be higher, but you will pay off your loans faster than you would by refinancing. Refinancing adds the new loan amount to your existing balance and spreads the entire balance over a new five-year term. Your payment will be lower but your tax consequences may be significantly higher.
Repaying Your Loan
Loan payments will be deducted from your paycheck. You can choose the minimum payroll deduction, which would pay off your loan in five years, or you can choose to pay more than the minimum to pay off your loan sooner. The payment calculator in Retirement Online will provide your expected payoff date if you enter an amount higher than the minimum.
If you already have loan from NYSLRS, during this time of economic uncertainty you may be considering whether you can defer your NYSLRS loan payment.
If you are furloughed or on an authorized leave of absence with your employer, the IRS allows for the suspension of loan payments for up to one year from the date your leave began or until you return to the payroll (whichever occurs first). To receive this deferment, have your employer send us a fax (518-486-9877) on their letterhead that indicates the date your leave began and when they expect it will end.
It’s important to note that if you defer your loan payments during an authorized leave of absence, your payments will need to be recalculated and increased upon your return. This will ensure your loan will be paid off within the five-year period.
For more information, including how retiring with an outstanding loan would affect your pension, visit our Loans page. If you need help with the self-service loan application, click ‘Help’ at the top of the page. Then click next to ‘Requesting a Loan’ and select the guide that best fits your situation. Retirement Online is generally available from 7:00 am to 9:30 pm on Monday, Wednesday, Thursday and Friday; from 7:00 am to 6:00 pm on Tuesday; and from 6:00 am to 11:00 pm, on Saturday and Sunday.
Most NYSLRS members can now create their own pension estimate in minutes using Retirement Online.
A Retirement Online estimate is based on the most up-to-date account information we have on file for you. You can enter different retirement dates to see how those choices would affect your benefit. When you’re done, you can print your pension estimate or save it for future reference.
How to Create Your Pension Estimate
Before you can use the new pension calculator, you will need a Retirement Online account. Once you sign in, go to the My Account Summary section of your account homepage and click the “Estimate my Pension Benefit” button.
You can enter an estimated retirement date (or retirement age), your current salary and expected annual salary increases. You can also include any service credit you plan to purchase and anticipated lump sum payment for unused vacation. If you add the birthdate for a beneficiary, you’ll also see the estimated monthly payment you would receive if you were to choose a payment option that provides a benefit for a survivor.
Any pension estimate you generate with the online calculator would be an approximation of your potential benefit; it is not a guarantee that you’ll receive a certain amount when you retire.
Alternative Ways to Get an Estimate
While more than 90 percent of NYSLRS members (most Tier 3 through 6 members) can use the new benefit calculator, some members should have NYSLRS generate their benefit estimate.
For example, if you recently transferred your membership to NYSLRS or are covered under certain special plans, it would be better if NYSLRS created an estimate for you. The system will notify you if your estimate cannot be completed using Retirement Online’s estimate tool. Please contact us to request a pension estimate if you receive this notification. Also, if you are in Tiers 1 through 4, you can still use the Quick Calculator on the NYSLRS website. The Quick Calculator generates estimates based on information you provide.
Your Member Annual Statement includes valuable information about your NYSLRS membership and benefits that can help you plan for retirement. You can view your 2020 Statement right now by signing into Retirement Online. If you don’t already have an account, you can register today.
From your Retirement Online Account Homepage, go to the ‘My Account Summary’ area of the page, click the “View My Member Annual Statement” button and follow the steps. You will also be able to print or save your Statement.
Delivery of Your Member Annual Statement
NYSLRS members who chose email delivery of their Statement in Retirement Online received an email informing them that their Statement is available online. All other members will receive their 2020 Member Statement in the mail by the end of June.
New Look for 2020
This year’s Member Annual Statement has a new, streamlined look that presents your benefit and membership information in a clear, comprehensive and easy-to-read format. Some information, such as detailed pension estimates and five years of employment history, was removed from your Statement because you now have access to it in Retirement Online. Your Statement provides you with information as of March 31, but Retirement Online provides you with the most up-to-date information available.
Pension Estimates: Most members can create customized pension estimates and calculate their benefit options using Retirement Online. From your Account Homepage, scroll down to ‘My Account Summary’ and click the “Estimate my Pension Benefit” button. You can base your estimate on the salary and service information we have on file or adjust your earnings or service credit to account for possible increases in earnings or purchases of service credit. By entering different retirement dates and beneficiaries, you will see how your choices affect your potential benefit. If you are not able to use the Retirement Online calculator, contact us for an estimate.
Employment History: You can also view your employment history and reported earnings in Retirement Online. From your Account Homepage, scroll down to ‘My Account Summary’ and click the “View my Employment Summary” button. If you find that part of your employment history is missing, you can request credit for the missing service. Return to ‘My Account Summary’ and click the “Manage My Service Credit Purchases” button.
Address Change: To view or update your account information, sign in to Retirement Online. On your Account Homepage, ‘Under My Profile Information,’ you will be able to update your address and other contact information, instead of mailing in a paper form.
Update Your Delivery Preference for Next Year
Want to be notified by email next year when your Statement is ready? Sign in to Retirement Onlineto change your Statement delivery preference. Go to the ’My Profile Information‘ section on your Retirement Online Account Homepage, click “update” next to ‘Member Annual Statement By,’ then choose “email” from the dropdown menu.
Have Questions About Your Statement?
Remember, your 2020 Statement provides your account information as of March 31, 2020. To view your current membership information any time throughout the year, sign in to your Retirement Online account.
During this challenging time, NYSLRS staff continues to work hard to serve you, which includes processing retirement applications. If you are eligible and planning to retire, you don’t need to delay filing. And, if you become ill with COVID-19, you may want to file for retirement to protect your loved ones.
Regardless of your reason for retiring, you can now file for a service retirement benefit using Retirement Online. This new feature makes applying for retirement faster and easier than ever before. If you don’t already have an account, register today.
File for a Service Retirement Online
After signing in to your Retirement Online account, scroll down to the ‘My Account Summary.’ On the right, under the heading ‘I want to…,’ click the green “Apply for Retirement” button.
From there, you’ll go through a series of screens where you’ll be able to:
If you decide to file your application by mail, you will have to have your signature notarized on the application and on the payment option election form.
You can have forms notarized using audio-video technology, which allows a notary to witness a signature remotely. You can find more information about the virtual notary process on the New York Secretary of State website.
If you are in quarantine and unable to use a virtual notary, you can submit a signed form that is not notarized. You’ll need to include a letter to NYSLRS to explain that you were under quarantine when the form was signed, and submit notarized forms once the quarantine is lifted.
If you use regular mail, the filing date will be the date we receive it. If you die between the time you mail it and the time we receive it, a legible postmark will serve as the date of filing. (If you mail it from a post office, you can ask for a hand cancellation, which may help ensure the postmark is legible.)
If you become seriously ill, you may wish to file for a disability retirement benefit. That way, if you were to die before your retirement date, your beneficiary may still be eligible for a continuing pension, rather than a one-time, in-service death benefit. You may apply for a disability retirement at the same time you apply for a service retirement — there is no 15 day waiting period when filing for disability retirement.
For More Details, Read Your Retirement Plan Booklet
Your service and disability retirement benefits and death benefits are based on your tier, plan, service credit, and other factors. For details about your available benefits, please read your retirement plan booklet, available on our Publications page, or you can call our Contact Center at 866-805-0990 if you have questions.
During this time of economic uncertainty, you may be considering how you can lower your NYSLRS loan payment. We understand your concerns and want to provide you with information that can help.
How to Lower Your Loan Payment
You may be able to lower your payment amount as long as you still pay the minimum amount required to repay your loan. There are two ways to request a lower loan payment:
Manage Your Loan Payment with Retirement Online Once you sign in to your account, go to the My Account Summary section and click “Manage My Loans.” You’ll be able to check your payoff balance and minimum payment (payroll deduction) amount as well as change your payment amount.
Send a Loan Payment Change Form Fill out our Loan Payment Change form (RS5521) and send it to:
NYSLRS 110 State Street Albany, NY 12244
NYSLRS Loan Payments are Set by Law
Loan payments must be paid:
At least quarterly (NYSLRS will calculate your minimum payment when you take a loan); and
In a sufficient enough amount to repay the loan within five years from the date it was issued.
These are requirements established by both NYS Retirement & Social Security Law (RSSL) and the Internal Revenue Service (IRS). If you are on payroll, your loan will be repaid through payroll deductions.
Can Loan Payments be Deferred?
In certain instances, you may be eligible for a deferment of your loan payment.
If you are on an authorized leave of absence with your employer, or if you have been temporarily furloughed, the IRS allows for the suspension of loan payments for up to one year from the date your leave began or until you return to the payroll (whichever occurs first). To receive this deferment, your employer must send us a fax (518-486-9877) on their letterhead that indicates the date your leave or furlough began and when they expect it will end.
It’s important to note that if you defer your loan payments during an authorized leave of absence or furlough, your payments will need to be recalculated and increased upon your return. This will ensure your loan will be paid off within the five-year period.
Active military personnel may also be able to defer their loan payments. The five-year repayment period for these members can be extended, however your loan balance will continue to accrue interest and you must resume payments once you end active duty. Visit our Loans page for more information.
What Happens If You Go Off Payroll?
If you go off payroll, to avoid your loan going into default, you must make minimum payments at least quarterly and repay the loan within five years. To avoid a default, contact us as soon as you leave public employment, so we can tell you the exact amount you need to pay. If you are in danger of defaulting on your loan, we will notify you. Retirement Online is the easiest way to make loan payments if you are off payroll. Read the Make Lump Sum Payments information on our Loans page for details.
When we first launched Retirement Online, we were proud to provide our members and retirees a new, convenient way to review their benefit information and do business with NYSLRS. But as a result of recent upgrades, Retirement Online now offers a variety of time-saving features that make doing business from home a snap.
What Can You Do in Retirement Online?
Retirement Online gives you an easy and secure way to review your NYSLRS benefit information and conduct transactions in real time. In many cases, you can use Retirement Online instead of sending forms through the mail or calling NYSLRS. Here’s a quick look at some of its features:
Update Contact Information Do you have a new mailing address, email address or phone number? Make sure NYSLRS can get in touch with you by updating your contact information.
Update Your Beneficiary Information You can designate beneficiaries for your death benefits, and also make updates to existing beneficiaries.
Create a Pension Verification Letter or Mortgage Letter If you’re a retiree and need to provide proof of your retirement income, you can generate and print an income verification letter from your account. If you’re a member and need to verify your retirement account information, you can generate and print a mortgage letter when you need it.
Update Your Last Name If you changed your last name recently, you can change it online instead of submitting a Name Change form.
Change Your Correspondence Preference Would you prefer to receive emails from NYSLRS instead of mail? You can update your correspondence preference and receive an email notification from NYSLRS whenever we have updated information to send you. (Please note that some information, such as tax forms, will be sent by mail for security purposes.)
Estimate Your Pension (Members Only) You can estimate your pension benefit based on up-to-date account information, then save or print the estimate for your records.
Manage Loan and Service Credit Payments (Members Only) Need to pay back a loan or purchase service credit? You can adjust your payment amount or make a lump sum payment.
Apply for Retirement Ready to retire? You can file your service retirement application right from home.
Apply for a Loan (Members Only) Eligible members can apply online to take a loan out against their NYSLRS contributions.
Federal tax withholding and other deductions taken from your pension, such as union dues.
Health insurance premiums. (NYSLRS doesn’t administer health insurance benefits, but we deduct retiree premiums at the request of your former employer.)
Not a Tax Document
While your Retiree Annual Statement includes information about your benefit payments and tax withholding, it is not a tax document and should not be used for filing your federal income tax return. NYSLRS mailed 1099-R tax forms to retirees and beneficiaries in January.
If you need a reprint of your 2019 1099-R to file your taxes, you can order one online. Reprints will be mailed to the address we have on file for you, so if you’ve moved recently, you should check to make sure your contact information is up to date before requesting a reprint. The fastest way to check and update your address is with Retirement Online. From your account homepage, you can also let us know how you would like to receive information from NYSLRS by choosing your correspondence preference.
News & Notes, our semiannual newsletter, will be included with your Retiree Annual Statement. The newsletter will help you keep up with the latest news about NYSLRS and other topics of interest.
Your Statement provides a snapshot of your NYSLRS account as of December 31, 2019, but you can get up-to-date information by signing in to Retirement Online. If you don’t already have an account, you can learn more or register today.
NOTE: when there is a change in your net benefit amount, NYSLRS will notify you by mail or email.