Computer System Upgrades This Spring

From April 19 through mid-May, NYSLRS will conduct a series of computer system upgrades to improve the services available to our customers.

Throughout the upgrade period, you will be able to conduct business with NYSLRS by email, mail and phone, but not through Retirement Online.
system upgrades

  • If you need to apply for a loan during the upgrade period, you can fill out a loan application and mail it to our office. Visit our Loans page for links to the applications and more information.
  • If you need to update your beneficiaries, fill out the Designation of Beneficiary form (RS5127). If you mail it to us “Certified Mail — Return Receipt Requested,” we will consider it as having been filed on the date it was mailed. Your beneficiaries will be updated in our system shortly after the upgrade is completed.
  • We will continue to process requests for income verification letters promptly.
  • Your monthly pension payments will not be affected.

For the latest information about the upgrade, please visit our Contact Us page. If you have any questions, please contact our Call Center at 1-866-805-0990 (518-474-7736 in the Albany, NY area), or email them using our secure contact form.

9 thoughts on “Computer System Upgrades This Spring

  1. Fred J. Fuhrer III

    Since the retirement system is in such good shape, would you consider a larger COLA increase next year? Food, gasoline, medical, prescription, and other insurances increased radically this year as soon as the new COLA was instituted, which wiped out any gain we might have had. I had to work out a payment plan to settle unpaid bills with my primary care physician – $40/month took out a big chunk of my budget, and I am not happy at all about this.

    Reply
    1. NYSLRS Post author

      The decision on whether to adopt a larger cost-of-living adjustment comes from the State Legislature and the Governor. The retirement system (NYSLRS) administers legislation and programs that are signed into law.

      Reply
    1. NYSLRS Post author

      We are not expanding Retirement Online hours at this time. After the upgrade, it will continue to be available Monday through Friday 6:30 am to 8:00 pm and weekends 6:30 am to 5:00 pm. Over time, we will be expanding our hours.

      Reply
  2. Patrick

    Is there an estimated date that it will be back up and running? We are trying to apply for a loan and because of the upgrade, it won’t be looked at or processed until after the upgrade is complete. Loan applications take 3-4 weeks to process to begin with and now this adds another few weeks onto it. Is there a way to expedite loan apps during the upgrade?

    Reply
    1. NYSLRS Post author

      We are making good progress with our upgrade and hope to have Retirement Online available to our customers on or near the 15th of May. Please check the NYSLRS website for information on when you can resume using Retirement Online.

      In the meantime, if you have questions about your loan application or applying for a loan, you can email our customer service representatives using the secure email form on our website. One of our representatives will review your account and respond. Filling out the secure form allows us to safely contact you about your personal account information.

      Reply
    2. DJ Durr

      Has your loan application been processed? I’ve been waiting 6 weeks now. It’s frustrating, but what can you do. Thank you

      Reply
    1. NYSLRS Post author

      We are making good progress with our upgrade and hope to have Retirement Online available to our customers on or near the 15th of May. Please check the NYSLRS website for information on when you can resume using Retirement Online.

      Reply

Leave a Reply