Tag Archives: benefit information

Have You Tried Retirement Online?

Doing business with NYSLRS has never been easier. Retirement Online provides a safe and convenient way to review your retirement account details and conduct transactions in real time. In many cases, you can use Retirement Online instead of sending forms through the mail or calling NYSLRS.

Registration is easy and secure. Retirement Online uses the same security safeguards used for online banking. You’ll be asked a series of security questions while registering. The questions are used to verify your identity.

Once you register and sign in, members, retirees and beneficiaries can access a variety of time-saving features.

Everyone can

  • View benefit information. Instead of relying on your annual statement or calling our Contact Center, with Retirement Online, you can review up-to-date information about your account when it’s convenient for you.
  • Update contact information. Moving? No problem. Change your address, phone number or email address online instead of calling or emailing us.

Members can

  • View or update beneficiaries. It’s a good idea to keep your beneficiary designations up to date. View your selections and submit changes instantly.
  • Apply for a loan. You may be eligible to take out a loan against your NYSLRS contributions. Do it safely and conveniently with Retirement Online.

Retirees can

  • View or update beneficiaries.
  • Generate a verification of income letter. Sometimes a business or government agency requires you to verify your pension income. Generate and print an official income verification letter any time you need one.

Beneficiaries can

  • Generate a verification of income letter.

More features will be rolled out in the future. In time, members will be able to estimate their projected pension benefit and purchase service credit, while retirees will get to manage their direct deposit information and more.

Retirement Online is available weekdays, 6:30 am to 8:00 pm, and weekends, 6:30 am to 5:00 pm.

About web browsers

The recommended web browser to use for Retirement Online is Internet Explorer, but you can also use Google Chrome.

Learn more about Retirement Online

If you need help with your retirement online account, please call our Contact Center at 1-866-805-0990 (or 518-474-7736 in the Albany, New York area). You can also email us using our secure contact form.

NYSLRS’ Top Five Retirement Myths from 2016

Retirement Myths vs FactsWith two retirement systems, six tiers and 346 retirement plan combinations, it’s quite possible that the NYSLRS benefit information your coworker is talking about may not apply to you. That’s why, periodically, we like to clear up some common misconceptions we hear from members and retirees. Here are our top five retirement myths from 2016.


Myth #1  “NYSLRS can change the rules determining pension contributions and retirement benefits.

Fact  We can’t. The contributions you make and the benefits you enjoy are dictated by law — as passed by the Legislature and signed by the Governor. NYSLRS administers these programs.

This is also true for retirement incentives; the decision to offer an incentive comes from the Legislature and the Governor. Individual employers, like your town or police department, may decide to offer their own incentives to employees, but these do not affect a member’s NYSLRS pension benefits.


Myth #2  “Your final average salary (FAS) is based on the years immediately preceding your retirement

Fact  While the number of years used to calculate your FAS varies by tier and plan, they aren’t limited to your final years of employment. We look at your entire employment history while you were a member of NYSLRS to find the consecutive years when you earned the most, and those years are used in the calculation for your FAS. For more information, visit our website.


Myth #3  “NYSLRS membership ends when you stop working for a NYSLRS participating employer.

Fact  Even when you leave public employment before you’re eligible to retire, you’re still a NYSLRS member. If you’re vested, you will be eligible for a pension benefit once you reach the retirement age specified by your plan. If you’re not vested, your contributions stay with NYSLRS and continue to earn 5 percent interest for seven years. If you leave public employment with less than 10 years of service, you can end your NYSLRS membership and request a refund of your retirement contributions.

What else happens when you leave public employment? Check out your plan publication to learn more about your benefits. You can also visit our website for more information.


Myth #4  “You can’t make extra payments to pay off a NYSLRS loan faster.

Fact  You can make additional payments or pay your loan in full at any time, with no prepayment penalties. For the payoff balance on your loan, call our automated phone service (1-866-805-0990 or 518-474-7736 in the Albany, New York area and press 3 for members; then 1 or 2 for the Employees’ Retirement System or the Police and Fire Retirement System; and then 1 for loan services). For more information, visit Loans: Getting One and Paying it Back.


Myth #5  “If Call Center lines are busy, there’s no way to get benefit information.

Fact  Even when the Call Center phone lines are busy, our automated phone system can help members and retirees with a number of tasks 24 hours a day, seven days a week.

Press 3 for Member Services, which includes current loan balance and application status information.

Press 4 for Retiree/Beneficiary Services, which includes COLA eligibility and federal tax withholding information.

Press 6 for Other Services, which includes requesting forms by fax.

Another way to get benefit information is to visit the Contact Us page on our website, which has answers to many commonly asked questions. You can also email us using our secure email form.


Avoid the myths — get the latest news about NYSLRS, your benefits and preparing for retirement with ENews, our monthly email newsletter. Sign up today, and recommend E-News to a friend.