Contact Us

Email

Email us for inquires about your membership, pension benefits, etc. (Note:You will be entering a secure area. After you submit your inquiry, close that window to return to this page.)

Main Office

Mailing Address:
New York State and Local Retirement System
110 State Street
Albany, NY 12244-0001

General Information

Phone Numbers: (Certain automated phone info available 24/7)
  • Long-distance within the 50 states, Puerto Rico and Virgin Islands, call toll-free: 1-866-805-0990
  • Locally within the Albany, New York area, call: 518-474-7736
General Fax Number:

518-402-4433: Please include your name, social security number and a phone number where we can reach you as well as the name or department that you are trying to reach with your fax.

Street Address:
110 State Street
Between South Pearl and Lodge Streets
Albany, New York
(Consultation office on first floor)
Office Hours:

Every Business Day, 8:30 a.m. to 4:30 p.m.

Parking Options:
  • There is limited parking available for consultations in the garage behind 110 State Street. Entrance is off South Pearl Street onto Beaver Street.
  • There is also metered parking available on area streets, as well as in many local parking garages.

Consultation Sites

Visit one of our Consultation Sites

Media Inquiries

OSC Public Information Office (518) 474-4015

Content last revised: 5:05 pm

44 thoughts on “Contact Us

    1. NYSLRS

      Thanks for writing to us and for reading our blog.

      We do not offer will preparation services. You may wish to consider engaging an attorney to perform these services. Please don’t hesitate to contact us again whenever we can be of assistance on any retirement-related question you might have.

      Reply
    1. NYSLRS

      Karen.

      Here’s some seminar information that may help…

      The Governor’s Office of Employee Relations (GOER) also offers pre-retirement planning “Directions” seminars. A NYSLRS representative is one of the presenters at the seminar. A list of contact individuals for these seminars by agency is at http://www.worklife.ny.gov/seminar_contact_info.html.

      In addition, if you want a one-on-one consultation with a NYSLRS information representative, you can visit one or our consultation sites throughout the State. If you are nearing retirement, you may want to take advantage of this service. You can get the details at http://www.osc.state.ny.us/retire/consultation_site_offices/index.php

      Thanks for your question!

      Edited on 11/5.

      Reply
  1. Bob

    Can you tell me if there are any programs in the works to reduce the penalty incurred for not staying the full 30 year term. I am in tier 4 and there is a $10,000 penalty from 30 years to 28.1 years.

    Reply
    1. NYSLRS Post author

      Bob,

      What you refer to as a penalty is really a reduction for early retirement. For a Tier 4 member to receive a full retirement benefit, they must be 62 years old at retirement (or retire as early as age 55 with 30 or more years of service credit). This benefit is legislatively established. We know of no legislation that would provide for an unreduced benefit for those with fewer than 30 years of service taking their pension prior to the age of 62.

      Thank you for your question,

      NYSLRS

      Reply
    1. NYSLRS Post author

      Richard,

      We can’t be entirely sure what your contract concerns are, but here is some general information you may find helpful:

      Once you become vested, you may leave public employment and, at a later date, apply for and receive your retirement benefit. Vesting is automatic; you do not need to file any paperwork to vest your retirement. Your vested retirement benefit calculation will be based on your Tier, your Retirement plan, and your service and salary earned when you were an active member.

      Here is some information from our website you may find useful:

      http://www.osc.state.ny.us/retire/members/vesting.php

      If you require more detailed information, please email our information representatives using the comment field on this form: https://nysosc9.osc.state.ny.us/product/ccsub.nsf/fsWeb?OpenFrameset

      NYSLRS

      Reply
    1. NYSLRS Post author

      We apologize for the trouble you’re having getting through to our Call Center. We’re experiencing a higher than usual call volume. However, we’re working on implementing an auto call back function that will help respond to customer inquiries in a more timely manner. This new function should be up and running in the next few months.

      In the meantime, please email us using our secure email form. Using the information you provide on the form, one of our customer representatives can review your membership account to address your questions.

      Reply
    2. NYSLRS

      We apologize for the trouble you’re having getting through to our Call Center. We’re experiencing a higher than usual call volume. However, we’re working on implementing an auto call back function that will help respond to customer inquiries in a more timely manner. This new function should be up and running in the next few months.

      In the meantime, please email us using our secure email form, and with the information you provide, one of our customer service representatives can review your account to address your questions.

      Reply
  2. A.F. Serapilio

    Does the NYSLRS use a Jan to Dec time frame or April to March 30th or the previous 12 months prior to the actual day of retirement to calculate salary info to attain a FAS ? Can a person on Un Paid leave from work for Federal Military training purchase that time for NYSLRS service credit?

    Reply
    1. NYSLRS

      For most of our members, your Final Average Salary (FAS) is the average of the wages you earned during any 36 consecutive months of service when your earnings were highest (60 months for Tier 6). This is usually your last years of employment.

      For Tier 1 – 5 members who work full time, whose highest three years are their last three years, we go back 12 months from your actual date of retirement; your FAS calculation is not based on a calendar or fiscal year unless you happen to retire at the end of a year.

      As far as military service credit, there are different sections of the law that allow the crediting of military service. For information about which military service is currently creditable, and to find out how to apply, please visit our Military Service Credit page.

      Reply
  3. carol berka

    I have been trying to contact you for 2 weeks and I keep getting the messages please call back they’re busy busy busy .. I have called morning mid-morning mid-afternoon noon mid afternoon late afternoon just before you close for 2 weeks .every day.( NO exaggeration)what’s going on there… hire more people.. This is ludicrous .. please can Contact me

    Reply
    1. NYSLRS Post author

      We apologize for the trouble you’re having getting through to our Call Center. Please email us using our secure email form. By using our secure email form and typing your question in the comment field, a customer service representative can review your account to address your questions. This allows us to safely provide you with the member-specific information you need. Please allow five to seven business days for a response.

      Our members and retirees deserve excellent customer service. In an effort to improve service to our customers and respond to their inquiries in a more timely manner, we are in the process of upgrading our phone system to include an auto call back function. We are also working on a multi-year
      project to replace our computer systems. The new system will provide an increased level of web-based, self-service options for our customers.

      Reply
    1. NYSLRS Post author

      Unfortunately, the NYSLRS Social Media Team does not have access to members’ account information. If you have questions about your retirement account, please email us using our secure email form, and a customer service representative can review your account to address your questions. Filling out the secure form allows us to safely provide you with the member-specific information you need. Please allow five to seven business days for a response.

      Reply
  4. stephanie elizabeth daniels

    Gm I have written a letter regarding my pension info. I left the state in 1978. I was told I would get a response maybe 90 days it’s been longer. Who do I need to contact?

    Reply
    1. NYSLRS Post author

      Unfortunately, the NYSLRS E-News team does not have access to your retirement account information, but we can give you some general information that may be helpful and tell you how to contact us for specific information about your account.

      Whether you would be entitled to a benefits depends on when you joined NYSLRS and how long you worked for an NYSLRS employer before leaving in 1978. If you didn’t work for the minimum number of years (depending on your tier and retirement plan), and didn’t pay in any contributions, you may not be entitled to a benefit.

      Please submit your questions through our secure email form (http://www.emailNYSLRS.com), and one of our customer service representatives can review your account to address your questions. Filling out the secure form allows us to safely contact you about your personal account information. Please allow five to seven business days for a response.

      For general information about NYSLRS membership, please review our brochure, Membership in a Nutshell (http://www.osc.state.ny.us/retire/publications/vo1878.php).

      Reply
  5. Mary Briscoe

    If your husband passes can you appy to change the status of retirement benefits received. My husband was suppose to receive my benefits following my death and I would like to receive my full benefits rather than partial benefits.

    Reply
    1. NYSLRS Post author

      That depends on the payment option you selected at retirement. If you chose a “pop-up” option, your benefit will increase to the full, Single-Life Allowance when your beneficiary passes away.

      In order to get you the account-specific information you need, please email our customer service representatives using our secure email form (see link below), and one of our representatives can review your account to address your questions. Filling out the secure form allows us to safely contact you about your personal account information. Please allow five to seven business days for a response.

      http://www.emailNYSLRS.com

      Reply
  6. Kathryn King

    I have tried numerous times to call regarding my service credits and amount and also tried emailing but the email only said to change my address to current address and gave me no other information . I have my registration number but I need the amount for a buy back and the service months I have. What should I do?

    Reply
    1. NYSLRS

      We apologize for the trouble you are having. In order to release your account information, our customer service representatives need to verify your identity, and the address we have on file for you is one of the pieces of information they need.

      If you email using the secure form (http://www.emailNYSLRS.com) and give them both your old and new address, they can answer your questions, and they can update your address on file at the same time. If you aren’t sure what address we have on file for you, you can check your Member Annual Statement from last summer.

      Also, if you haven’t already submitted your service purchase request, you can complete and attach a Request for Previous Service (RS 5042) form to your email. The form is on our website at http://www.osc.state.ny.us/retire/forms/rs5042.pdf.

      Reply
  7. Henry F Hargrove

    Hi, I need to speak to someone about applying for a loan from my retirement account. Please contact me at (404) 823-1023.

    Reply
    1. NYSLRS

      To get the account-specific information you need, please email our customer service representatives using our secure email form (http://www.emailNYSLRS.com). One of our representatives will review your account and address your question. Filling out the secure form allows us to safely contact you about your personal account information. Please allow five to seven business days for a response.

      Reply
  8. Catherine T Puwalski

    I have an aunt who was retired and I believe she was getting a pension, she died and I want to notify them to stop payment? And would like to know if she had a will?

    Reply
    1. NYSLRS

      e would not know whether or not your aunt had a will. However, you can let us know that she died by phone or email. We will need your aunt’s retirement number or her Social Security number. If you have addresses or phone numbers of immediate family members who may be your aunt’s beneficiaries, that will be helpful. Eventually, we will also need an original, certified death certificate. You can notify us:

      By phone: Call 1-866-805-0990, and press 2 then 1.

      By email: Use our secure contact form. If you are unsure of any of your aunt’s information, you can enter place holders (for example, 999-99-9999, if you don’t know her Social Security number).

      Reply
    1. NYSLRS Post author

      Members who are off payroll, and have less than 10 years of service, may be eligible to withdraw from the New York State and Local Retirement System (NYSLRS). Unfortunately, we cannot accept a faxed application. To withdraw, please mail your original application to the following address:

      NYSLRS
      110 State Street
      Albany, NY 12244-0001

      If you would like to track your application to be sure that we receive it promptly, you may choose to send it by certified mail.

      Reply
    1. NYSLRS

      Generally, Employees’ Retirement System members who joined July 27, 1976, through August 31, 1983, are in Tier 3. Corrections officers who joined July 27, 1976, through December 31, 2009, are in Tier 3. Police and Fire Retirement System members who joined July 1, 2009, through January 8, 2010 are in Tier 3.

      For more information about Tier 3, see our One Tier at a Time post on Tiers 3 and 4, or check out your plan booklet on our Publications page.

      Reply
  9. Rita

    My husband has been retired for 4 months and just got his adjustment on his medicare part B
    premium. do i as his spouse also get reimbursed for my medicare part B premium.

    Reply
    1. NYSLRS Post author

      Unfortunately, NYSLRS does not administer health insurance benefits for its members or retirees, so we cannot tell you whether spouses receive reimbursement for Medicare premiums.

      The New York State Department of Civil Service administers health insurance benefits for retired state employees. Their contact information is on their website at https://www.cs.ny.gov/home/contact.cfm.

      Reply
  10. Karen Vincent

    I would like to use my retirement towards a portion of my child education. How do I start this process?

    Reply
    1. NYSLRS

      You may be thinking of the New York State 529 College Savings Program; it’s a tax-free investment account you can use for a child’s education. The money you invest can be used for tuition, room and board, books, fees and other higher-education expenses.

      For more information, please use the link below or call 1-877-NY-SAVES with any questions.
      NY State 529 Direct Plan

      Reply
  11. James Close

    Here’s something for you to thoughtfully consider for your next newsletter – or, better yet, for general education of the public as to the benefits to New York of NYSLRS retirees: Why not profile folks who have remained domiciled in New York following retirement, and who are investing their pension dollars in New York in various ways? You’re always reminding your audience of the value of retirees to the economy of New York, so why not provide insight and examples of just that through individual stories? What prompts this is my own recent investment of over $145,000 at my home in Saratoga County, where I purchased land adjacent to my home and am building an attached garage onto my house. This is providing jobs and $$ back into the economy through my contractor and the suppliers of building materials and what-not.

    What better way to reinforce the value of retirees who remain in New York to the health of the NYS economy, than telling stories like these?

    Reply
    1. NYSLRS

      That’s an excellent suggestion that we will definitely take into consideration. We appreciate you taking the time to share your thoughts on this topic.

      Reply
  12. James Close

    Hope to see something like that featured in your next newsletter – or, more importantly, in your general public PR.

    Reply
  13. Jacquelyn Scott

    I am a resident of PA and am collecting my pension and PA residents pay no tax on pensions. When I first started collecting I lived in NY. Want to make sure taxes aren’t being taken out.

    Reply
    1. NYSLRS

      State taxes are not taken out of NYSLRS pension payments, so New York State taxes would not be coming out. Your pension may be federally taxable though. Unfortunately, the NYSLRS Social Media team cannot access your account information.

      If you would like to know if federal taxes are being taken out of your pension, you can:

      Sign in or register to view your pension payment information online using Retirement Online.

      Call our automated information line at 866-805-0990. Press 4 for retirees, then 5 for tax services, then 2 to hear personalized information about federal tax withholding.

      Email our customer service representatives using our secure email form. One of our representatives will review your account and get back to you. Filling out the secure form allows us to safely contact you about your personal account information. Please allow five to seven business days for a response.

      Reply
  14. Kevin Gist

    Hello
    I’m trying to get information on my Mothers pension benefits. I know she has a policy for her long term insurance.How do I find her policy

    Reply
    1. NYSLRS

      If your mother has questions about her NYSLRS pension, she can email our customer service representatives using our secure email form, and one of our representatives will review her account to address her questions. Filling out the secure form allows us to safely contact her about her personal account information. She should allow five to seven business days for a response.

      However, NYSLRS does not offer long-term care insurance or health insurance. If she has questions about an insurance policy, she would need to contact the policy administrator.

      Reply
  15. Allison

    Hi I am in the retirement system I work in a school district as an aide been there for 22 years I work part time I am 60 years old. I was wondering if I can start collecting on my retirement and still continue working where I am

    Reply
    1. NYSLRS

      Our Life Changes: What If I Work After Retirement? (VO1648) publication will answer many of your questions.

      For information about your specific situation, please email our customer service representatives using our secure email form, and one of our representatives will review your account to address your questions. Filling out the secure form allows us to safely contact you about your personal account information. Please allow five to seven business days for a response.

      Reply

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